We will use your personal details and information we obtain for customer services and administration purposes. We may keep your information for a reasonable period of time for these purposes.
By providing us with your telephone number and/or email address you consent to being contacted by these methods.
All products purchased as new carry a manufacturer's guarantee; the time period of the guarantee will be different for each product. Z-Frame will provide a standard 12 month guarantee on all purchases.
Reasonable care must be taken to ensure that the returned goods are not damaged in transit and proof of postage must always be obtained.
In the event that we cannot provide an exact replacement, a similar product will be offered. If we cannot provide an exact or similar replacement, a full refund will be offered. Any damages from day to day wear and tear are not covered by this guarantee. If an item is not available due to stock shortages we will offer a full refund or an alternative product. If an alternative product is purchased but you decide you wish to return it, Z-Frame will pay reasonable costs of returning the product.
Please note that the above terms and conditions may be updated from time to time and we therefore recommend that you check these each time you revisit the Web Site.